Title
Resolution Authorizing a Contract in the Amount of $124,160 Between the City of Greensboro and MyGov LLC
Body
Department: Neighborhood Development
Council District: All
Public Hearing: NA
Advertising Date/By: NA
Contact 1 and Phone: Stan Wilson; 336-373-2509
Contact 2 and Phone: Elizabeth Benton; 336-373-2208
PURPOSE:
The purpose of this Resolution is to acquire new Code Compliance Software.
BACKGROUND:
The Code Compliance Division of the Neighborhood Development Department exists to ensure public health
and safety and to provide inspections and enforcement of City Ordinances, specifically Chapter 11 (Minimum
Housing Code), Chapter 17 (Nuisances - overgrown lots, debris and junked and abandoned motor vehicles),
and Chapter 30 (Land Development Ordinance - zoning). Currently Code Compliance staff carry out
inspections and handle over 7,000 cases per year across the city.
Acquiring new Code Enforcement Software will address: (1) a service level deficiency that was identified in the
2012 Benchmark Study that recommended the current Local Ordinance Enforcement (LOE) Database be
improved. The study found the current database to have limitations with applications, and reporting, also it will
not readily accommodate the need for new case types, nor will the current system allow inspectors to upload
electronic photos directly into the case for complete documentation. Furthermore, the current LOE system was
an in-house design, which can no longer be upgraded to work with new browsers and other technology that are
a necessary interface, both from a hardware and a software perspective. (2) New software will also improve
the efficiency of code compliance activities. The ability to manage data, to easily change letter forms, to
provide more detailed and complete reporting and the ability for inspectors to complete an inspection with data
entry simultaneously, using a notepad, are all improvements over the current database and laptops staf...
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