Title
Resolution Approving Change Order 1 to Contract 2017-10684 with CSG Systems, Inc. in the Estimated Amount of $571,000 for City Services Statement Printing and Mailing Services
Body
Council Priority: Maintain Infrastructure and Provide Sustainable Growth Opportunities
Department: Water Resources
Council District: All
Public Hearing: N/A
Advertising Date/By: N/A
Contact 1 and Phone: Mike Borchers, 373-2494
Contact 2 and Phone: Kristine Williams, 373-2556
PURPOSE:
The Water Resources Department requests a one-year extension to a three-year contract (2017-10684) with CSG Systems, Inc. for City Services Statement Printing and Mailing Services due to COVID-19.
BACKGROUND:
The three-year contract in the amount of $1,711,851 with Business Ink, Co. (subsequently sold to CSG Systems, Inc.) for bill printing, mailing preparation, and postage was awarded by City Council on September 19, 2017 by resolution is ending in October and a one-year extension is requested due to limitations during the COVID-19 pandemic. CSG Systems, Inc. has agreed to continue to honor the unit pricing in the existing contract.
Currently, the Department requires printing and mailing services for about 1.2 million bills per year. This is a critical process and there are several technical issues that require careful planning and attention when new vendors are chosen. Often, site visits are required ensure that the bill printing and mail preparation process meets City specifications. With the current travel restrictions and the uncertainty surrounding the pandemic, there are concerns that the normal verification and testing process may be compromised, which could result in impacts to billing operations. The bill print and mailing service has operated smoothly during the shelter-in-place with CSG Systems, Inc., and the City hasn't experienced any service delays. The Department will plan to issue a new RFP at the end of the extension period.
Water Resources consulted with the MWB...
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