Title
Resolution Approving a 5-year, 4-month Renewal Contract with Infor to Continue Use of the Enterprise Asset Management (EAM) System in the Amount of $3,029,379.20
Body
Council Priority: Maintain Infrastructure and Provide Sustainable Growth Opportunities
Department: Information Technology
Council District: N/A
Public Hearing: N/A
Advertising Date/By: N/A
Contact 1 and Phone: Jane Nickles, 373-2314
Contact 2 and Phone: Chryste Hofer, 373-4650
PURPOSE:
The purpose of this contract is to renew and continue the software licensing agreement with Infor for the Enterprise Asset Management (EAM) system for a period of five years and three months. This renewal also involves increasing the number of desktop and mobile user licenses. In the past, the City has utilized a concurrent use license model. Infor's new license model requires a transition to named users. The typical conversion from concurrent to named users is 2:1. Due to our longstanding relationship with Infor, City staff was able to negotiate the conversion at a 7:1 exchange, providing enough seats for our users without an exorbitant increase in costs. Also, Infor's original quote included an annual increase of 5% in software costs. City staff negotiated and Infor agreed to an annual increase of only 4%, as well as unlimited access to Infor Campus, an EAM training resource.
BACKGROUND:
In 2003 the City of Greensboro implemented Infor EAM (formerly called DataStream) as its asset management and work order management software solution. It is used by the Contact Center, Transportation, Water Resources, Field Operations, Engineering, Parks & Recreation, Fire, and IT departments. EAM currently stores and manages approximately 1,000,000 assets, processes roughly 120,000 work orders annually, generates over 250 reports, and supports over 400 users.
EAM has a measurable impact on the performance and management of City operations. EAM gives departments the ability to:
* Track time, labor, and co...
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