Title
Resolution Authorizing a Software and Hardware Maintenance Contract in the Amount of $349,448.11 with Cisco Capital to Provide Annual SmartNet Support for Greensboro’s Unified Communications (VOIP phone system) Platform for a Period of Five (5) Years
Body
Department: Information Technology
Council District:
Public Hearing:
Advertising Date/By:
Contact 1 and Phone: Jane Nickles 336-373-2314
Contact 2 and Phone: Gerrad Biffle 336-373-2333
PURPOSE:
The Information Technology Department will contract with Cisco Capital to procure SmartNet support services for the City’s Unified Communications platform for a period of five (5) years.
BACKGROUND:
Smartnet Coverage Gives Access to 24-Hour Technical Assistance, Hardware Replacement as well as Software Updates so that the Unified Communications Products Remain Up-To-Date with Current Software and Support. By entering into an Enterprise License Agreement (ELA) we have the ability to procure SmartNet coverage for a five (5) year period at a savings compared to the cost of annual renewals. Moving forward with a five year ELA will save the City more than $25,000 per year over what we are currently paying on annual SmartNet contract renewals.
BUDGET IMPACT:
The IT Department requests $349,448.11 to be encumbered over five (5) years for SmartNet maintenance and support from Cisco Capital. The amount to be encumbered in each fiscal year is as follows:
IT Telecomm Division
Account: 682-0726-01.5621
FY18-19: $69,889.63
FY19-20: $69,889.62
FY20-21: $69,889.62
FY21-22: $69,889.62
FY22-23: $69,889.62
RECOMMENDATION / ACTION REQUESTED:
IT Department recommends entering into a five (5) year ELA with Cisco Capital for SmartNet support on our Unified Communications Systems.