Title
Resolution Authorizing Contract For Medical Plan Administration Services
Body
Department: City Manager
Council District: N/A
Public Hearing: N/A
Advertising Date/By: N/A
Contact 1 and Phone: Jim Westmoreland City Manager, 336-373-2006
Contact 2 and Phone: Connie Hammond Director Human Resources, 336-373-4629
PURPOSE:
The City of Greensboro contracts with a Third Party Administrator that is specialized in the areas of providing healthcare benefits plan administration and customer service related to the City's Medical Plan. The three-year contract, with two potential one-year renewals, will exceed $100,000, which requires City Council approval.
BACKGROUND:
On behalf of the Human Resources Department, Marsh and McLennan Agency (MMA) conducted Request for Proposals (RFP) for medical plan administration and pharmacy coverage. The M/WBE Office assisted in a search to find historically under-utilized firms to solicit for the bid, but did not find any. Four of the major healthcare carriers were invited by MMA to submit a response to the contract opportunity. Three carriers submitted responses to the RFP: CIGNA; United Healthcare (incumbent); and Blue Cross Blue Shield. Of those responding, none were State certified M/WBE firms. Only CIGNA and United Healthcare moved forward to finalist status.
Marsh and McLennan subsequently presented the Best and Final Offer from both finalists to a committee of representatives from the City Manager's Office, Financial and Administrative Services, Legal, Human Resources and MWBE. The cost differential between CIGNA and United Healthcare as submitted in the Best and Final Offer totaled $996,000, per year, in projected savings in favor of CIGNA.
Several criteria were taken into consideration in review of the responses to the Medical Plan RFP in the areas of customer service, cost savings and financial guarantees, reporting, systems and wellness plan integration in addition to provider network access. An updated provide...
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