Title
Resolution Authorizing Sole Source Purchase of Trapeze PASS Scheduling and Interactive Voice Response System from the Trapeze Software Group, Inc. d.b.a. TripSpark Technologies
Body
Department: Transportation
Council District: Citywide
Public Hearing: N/A
Advertising Date/By: N/A
Contact 1 and Phone: Adam Fischer 373-2861
Contact 2 and Phone: Bruce Adams 412-6237
PURPOSE:
A resolution must be approved to authorize the City Manager to enter into a Sole Source Procurement for the purchase of the Trapeze PASS Scheduling and Interactive Voice Response System for the Greensboro Transit Authority.
BACKGROUND:
To enhance the Greensboro Transit Authority's paratransit service's efficiency and access, the GTA Board recommends the purchase of Trapeze PASS Scheduling and Interactive Voice Response System by a sole-source procurement. In April 2006, the GTA entered into a regional Memorandum of Understanding with High Point Transit, Guilford County Transportation, Winston-Salem Transit Authority and the Piedmont Authority for Regional Transportation to have one regional Paratransit scheduling system for all five entities. The purpose of this agreement was to allow disabled individuals who use transit in the Triad to have the capability to travel seamlessly throughout the Triad region. Since Winston-Salem Transit Authority already had the Trapeze PASS license, it was decided that all of the other jurisdictions would purchase additional licenses from Winston-Salem Transit, and it would serve as the designated entity to control the access to the system.
Since 2006, the Trapeze PASS software has undergone several updates, but the regional entities have not agreed to purchase all of these updates. Currently, the regional system is four updates behind, and the maps that are necessary to operate the system have not been updated since 2006. This has caused many issues and service disruption in the GTA Paratransit system; including scheduling, missed trips,...
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