Title
Resolution Authorizing Contract # 2016-10454 With First Point Collection Resources, Inc. for Collection of Delinquent Parking and Utility Fines and Fees Services
Body
Department: Financial & Administrative Services
Council District: All
Public Hearing: N/A
Advertising Date/By: N/A
Contact 1 and Phone: Teresa Childress, 336-433-7276
Contact 2 and Phone: Richard Hawk, 336-373-2353
PURPOSE:
The Collections Division of the Financial & Administrative Services Department is responsible for collecting a variety of delinquent fees including parking tickets and non-lienable utility balances. This contract will require Council approval because over the proposed term, it exceeds the $100,000 approval threshold.
BACKGROUND:
The Collections Division has outsourced the collections for delinquent parking ticket and utility balances since February 2012 while maintaining various other collection services in-house. The City's outstanding delinquent parking ticket and utility balances is estimated at $2.6 million (11 years of tickets) and $300,000, respectively. The current average collection rate for parking ticket revenue per year is 76% (87% of tickets issued). The rate for overall water utilities is 99%. Graphs representing parking dollars collected versus outstanding balances, historical progression of parking ticket collections, and parking fines collected from the NC Debt Set-Off program are attached for additional information.
At the request of the Collections Division, the Centralized Contracting Division conducted an on-line competitive Request for Proposals for Parking Ticket and Utility Collections Services through the Greensboro Electronic Procurement System (GePs). Twenty-two companies referred by the Collections Division received an outreach email and one hundred and twenty-one contacts registered in GePs under the event commodity code were automatically notified of the solicitation. The M/WBE Office searched for potential M/WBE firms but found ...
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