Title
Resolution Approving a Contract Renewal with Infor for Upgrades to the Enterprise Asset Management (EAM) System.
Body
Department: Information Technology
Council District: n/a
Public Hearing: No
Advertising Date/By:
Contact 1 and Phone: Steve Averett, 373-2057
Contact 2 and Phone: Chryste Hofer, 373-4650
PURPOSE:
The Information Technology Departments desires to renew and modify its software licensing agreement with Infor for the Enterprise Asset Management (EAM) system for a 5-year, six-week period. This renewal also involves moving the enterprise-wide software solution from an on-premise license to a software-as-a-service (SaaS) subscription license (cloud computing).
This software is essential in supporting the City's asset management and work order management applications utilized by the Contact Center, Transportation, Water Resources, Field Operations, Engineering, Parks & Recreation, Fire, and IT departments. The move to a SaaS model will improve system-wide performance, increase mobile applications, provide enhanced service support, and allow full roll-out implementation.
BACKGROUND:
In 2003 the City of Greensboro implemented Infor EAM (formerly called DataStream) as its asset management and work order management software solution. It is used by the Contact Center, Transportation, Water Resources, Field Operations, Engineering, Parks & Recreation, Fire, and IT departments. EAM currently stores and manages approximately 600,000 assets, processes roughly 120,000 work orders annually, generates over 250 reports, and supports over 300 users.
EAM has a measurable impact on the performance and management of City operations. EAM gives departments the ability to:
* Track time, labor, and costs for all work performed
* Generate and provide MAP measures for transparency, accountability, and efficiency
* Track asset history and provide true costs for inventory and work over time
* Reduce costs and increase servic...
Click here for full text